Returns & Exchanges

At PokeBox, we want you to love your fashion finds, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags. If your order doesn't fit or meet your expectations, our streamlined process makes exchanges and refunds quick and easy.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.

3

Ship It Back

Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our warehouse.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing